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FAQ's
CAN YOU WORK ON A SCALE YOU DIDN’T INSTALL?
Yes. Mammoth can diagnose, calibrate, repair and support many existing OEM and aftermarket weighing systems.
DO YOU SUPPORT OLDER WEIGHING SYSTEMS?
Yes. Where practical, we’ll diagnose and repair an existing system before recommending unnecessary replacement.
CAN YOU HELP WITH LEGAL FOR TRADE SYSTEMS?
Yes, where applicable. We can assist with calibration and Legal for Trade support for approved weighing systems.
CAN YOU WORK ON THE MACHINE AROUND DOWNTIME OR AFTER HOURS?
Yes. Mammoth Weighing offers flexible field service, including after-hours and weekend work where required. We understand that taking a machine out of production during normal operating hours isn’t always practical, so we can work around scheduled downtime to help minimise disruption to your operation.
CAN YOU PROVIDE A CALIBRATION CERTIFICATE FOR COMPLIANCE RECORDS?
Yes. Mammoth Weighing can provide a calibration certificate documenting the service performed and the calibration results recorded at the time of testing. This can be used as part of your maintenance, quality and site compliance records.
SERVICE ENQUIRY FORM
PROMPT RESPONSE, FLEXIBLE MOBILISATION
We aim to respond to all enquiries as promptly as possible and, where practical, mobilise for field service within 3 business days, subject to location, site access, parts availability and current workload.
We won't keep you Weigh-ting.